1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request a consultation or quote for our services
- Contact us via phone, email, or contact forms
- Schedule an installation appointment
- Sign up for our newsletter or promotional materials
This information may include:
- Full name and contact details (email, phone number, address)
- Property information for installation purposes
- Payment information for service transactions
- Communication preferences and service history
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and device type
- Browser type and version
- Pages visited and time spent on site
- Referring website and search terms
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide and manage our window treatment services, including consultations, measurements, installations, and follow-up support.
- Communication: To respond to your inquiries, send service updates, and provide customer support.
- Marketing: To send promotional materials, special offers, and newsletters (only with your explicit consent).
- Improvement: To analyze website usage and improve our services, website functionality, and customer experience.
- Legal Compliance: To comply with legal obligations and protect our legal rights.
3. Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and transaction management
- Website hosting and maintenance
- Customer relationship management
- Marketing and analytics services
All service providers are contractually bound to protect your information and use it only for the services they provide.
Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal processes or governmental requests
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Protect the rights and safety of others
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures
- Secure data backup and recovery systems
- Employee training on data protection and privacy
Important Notice
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Access Rights
You can request access to the personal information we hold about you and receive a copy of that information.
Correction Rights
You can request correction of any inaccurate or incomplete personal information we have about you.
Deletion Rights
You can request deletion of your personal information, subject to certain legal obligations we may have.
Objection Rights
You can object to the processing of your personal information for direct marketing purposes.
Restriction Rights
You can request restriction of processing your personal information in certain circumstances.
Portability Rights
You can request transfer of your personal information to another organization in a structured format.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the updated policy on our website
- Notify you of significant changes through email or website notices
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.